Spend less time on IT problems. More time on your business.
We help companies and professionals prevent, manage, and resolve IT issues before they become disruptions.
With a fixed monthly subscription, you get a dedicated support team just a call or ticket away — without the cost of an internal IT department.
Peace of mind from day one, and every day after
Our support subscriptions are designed for teams that want fewer interruptions, clearer responsibility, and predictable outcomes.
We combine technical expertise with structured processes, so support feels like a natural extension of your business, not a ticket queue.
You always talk to someone who knows you
You’re assigned a dedicated technician who understands your systems, history, and priorities.
No repeating yourself. No starting from zero. Just faster, better decisions.
Clear response times. No uncertainty.
Guaranteed response times during business hours, transparent status updates, and clear next steps, so you always know what’s happening and what comes next.
Nothing lives only in someone’s head
Your systems, configurations, and decisions are documented and maintained.
This reduces friction, avoids repeated questions, and makes changes safer over time.
Advice that considers your business, not just the issue
We don’t just fix problems. We explain options, risks, and trade-offs, so you can make informed decisions without needing to be technical.
Getting started is simple, and stays simple
Clear response commitments you can rely on
Every plan includes clear, measurable response targets, so you always know when to expect help.
30 min
We respond to critical issues within 30 minutes during business hours
Named technician
Your own dedicated support contact
98%
Customer satisfaction
No chasing. No wondering if your ticket was seen. No surprises.
Choose the support level that fits your reality
Start small or go all-in, you can always adjust as your needs change.
Save more with quarterly or yearly billing
Essential
Basic support so nothing stops you.
- 1 h / month; up to 3 sessions
- Included devices: 2
- Support priority: Standard
- Basic monitoring agent
- Antivirus: Included
- Basic security updates
- Microsoft 365 support: Basic login/email issues
- Personal backup setup (OneDrive, iCloud, Dropbox, Google Drive)
- Spanish + English
- Device health reports
- Employee onboarding/offboarding
- Strategic advisory
- Ideal for: Individuals, freelancers, and companies needing basic coverage.
Advanced
Professional support for growing businesses.
- 2 h / month; up to 6 sessions
- Included devices: 3
- Support priority: Priority
- Advanced monitoring and alerts
- Antivirus: Included
- Two-factor security + improved policies
- Microsoft 365 support: Full app support (Outlook, Office, Teams, OneDrive)
- Personal backups + shared spaces
- Spanish + English
- Device health reports: Monthly
- Employee onboarding/offboarding: Standard process
- Strategic advisory
- Ideal for: Growing teams in active companies.
Premium
Your external IT department.
- Unlimited (fair use)
- Included devices: 4
- Support priority: Maximum priority (P1)
- Advanced monitoring + proactive fixes
- Antivirus: Included
- Premium security + compliance
- Microsoft 365 support: Full administration (policies, rules, configurations)
- Setup + periodic verification of backup status and policies
- Spanish + English
- Device health reports: Monthly report + policy audit
- Employee onboarding/offboarding: Priority process
- Strategic advisory: Quarterly analysis/report
- Ideal for: Companies seeking proactive IT, security, and governance.
Not sure which plan fits?
👉 Talk to a specialist — we’ll help you choose.
Support that becomes part of your team
Our customers stay with us because support gets better over time.
We learn their systems, their history, and what matters most — so problems get solved faster and with less friction.
“We don’t have an IT department, and we don’t want one.
Having someone we can call who already knows our setup saves us time every single week.”
“Before SoportePlus, IT issues always ended up on someone’s desk — usually the wrong person.
Now we just contact support and it gets handled. It’s a huge relief.”
Ready to stop worrying about IT support?
Tell us a bit about your setup, and we’ll help you choose the right support level — no obligation.