FAQ
Answers to common support questions
Learn how our support subscriptions work, what response times you can expect, and how we keep your team informed.
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You get structured, ongoing IT support focused on prevention, clarity, and fast resolution.
We monitor, maintain, and support your devices so small issues don’t turn into expensive problems. Instead of reacting to chaos, we create stability.
We monitor, maintain, and support your devices so small issues don’t turn into expensive problems. Instead of reacting to chaos, we create stability.
Both.
If you’re an individual or family, we help you keep your devices secure, updated, and working smoothly.
If you’re a business, we structure your IT environment so your team can focus on work instead of troubleshooting.
If you’re an individual or family, we help you keep your devices secure, updated, and working smoothly.
If you’re a business, we structure your IT environment so your team can focus on work instead of troubleshooting.
Traditional IT is reactive. Something breaks → you call → you wait → you pay.
SoportePlus is proactive.
We monitor and maintain your systems continuously to prevent problems before they interrupt your day. And if something does happen, we already know your setup. Which means faster, clearer support without starting from zero.
SoportePlus is proactive.
We monitor and maintain your systems continuously to prevent problems before they interrupt your day. And if something does happen, we already know your setup. Which means faster, clearer support without starting from zero.
Not at all.
SoportePlus is built for people who don’t want to think about IT. We handle the technical complexity behind the scenes and communicate in clear, human language.
SoportePlus is built for people who don’t want to think about IT. We handle the technical complexity behind the scenes and communicate in clear, human language.
After signing up, you’ll go through a simple onboarding process where you register your devices.
From there, we configure monitoring, security, and management tools properly from the start. You’ll always know what’s happening, no hidden changes or surprises.
From there, we configure monitoring, security, and management tools properly from the start. You’ll always know what’s happening, no hidden changes or surprises.
Our priority is preventing issues before they happen.
But when you need support, we respond quickly and clearly. Because we already understand your environment, we can focus on solving the problem, not diagnosing your setup from scratch.
But when you need support, we respond quickly and clearly. Because we already understand your environment, we can focus on solving the problem, not diagnosing your setup from scratch.
Security is a core part of how we work.
We implement best practices for device management, updates, access control, and monitoring. Our goal is predictable protection, not reactive panic after something goes wrong.
We implement best practices for device management, updates, access control, and monitoring. Our goal is predictable protection, not reactive panic after something goes wrong.
Not at all.
Smaller teams and families often suffer the most when something breaks because there’s no internal IT structure. SoportePlus gives you professional-level stability without hiring full-time staff.
Smaller teams and families often suffer the most when something breaks because there’s no internal IT structure. SoportePlus gives you professional-level stability without hiring full-time staff.
Yes. New licenses come with a 12-month commitment.
Proper onboarding takes time and resources. We invest in setting your environment up correctly — structure, configuration, monitoring — so you benefit from long-term stability rather than temporary fixes.
Licenses can be reassigned to another user every three months if your situation changes.
We focus on building stable IT environments, and that requires a shared long-term commitment.
Proper onboarding takes time and resources. We invest in setting your environment up correctly — structure, configuration, monitoring — so you benefit from long-term stability rather than temporary fixes.
Licenses can be reassigned to another user every three months if your situation changes.
We focus on building stable IT environments, and that requires a shared long-term commitment.
Because reactive IT is usually more expensive, and more stressful.
When you only fix things after they fail, you pay with downtime, lost productivity, and unexpected costs. SoportePlus shifts the model toward prevention, predictability, and controlled costs.
It’s not about fixing problems faster.
It’s about having fewer problems in the first place.
When you only fix things after they fail, you pay with downtime, lost productivity, and unexpected costs. SoportePlus shifts the model toward prevention, predictability, and controlled costs.
It’s not about fixing problems faster.
It’s about having fewer problems in the first place.